Frequently asked questions
Find answers about your account, purchases, and game issues.
Getting started
After the introduction
Try heists, cargo, base production, police work, or territorial combat. Visit Lenny at his motel to learn the core mechanics.
Getting started
Finding weapons
Find weapons in city loot or buy them on the Black Market from Lenny or through your base laptop.
Getting started
Death and lost gear
In Looty Bay criminals lose their inventory on death; surrender saves equipped gear. Desert deaths lose all loot. City civilians keep bag and equipment; police lose only issued gear, keeping personal items and equipment.
Getting started
Clans
Use the Clan tab in the side menu. Creating a clan requires laundered bank funds; members can fight for desert districts and city businesses.
Getting started
Federal Raid and wipe
Every seven days plots, bases, weapons and cash are reset and converted into jail time and authority. Cosmetics, name, tutorial progress, settings and accumulated jail time carry over.
Looting and robberies
Looty Bay heists
A mask enables robberies but makes you vulnerable to police and criminals; death loses bag contents. Leave the city to clear criminal status and choose a role on re-entry. Scout escape routes and hold staff at gunpoint to prevent alarms.
Looting and robberies
Storing stolen goods
Lenny stores cash only. Store stolen goods at your base, where other players can raid them.
Looting and robberies
Selling loot
Find a dollar-marked van on the Looty Bay map or visit the Sales Center to sell to a fence. Collect cash from the counter immediately: it can be stolen or confiscated.
Looting and robberies
Notoriety
A streak of heists within one city visit raises notoriety, improving fence deals and unlocking perks. Solo players and duos start at a higher level.
Police and jails
Joining the police
Enlist at Looty Bay Police Station if slots are open. Receive standard gear and a patrol vehicle; badge levels unlock better gear. Fighting crime and seizing contraband pays. Responding to a backup call gives upgraded gear and temporary extra pay.
Police and jails
Surrender
Surrendering forfeits the bag contents but preserves equipped gear. If the officer accepts a bribe, you keep all loot.
Police and jails
Bribes
Money in the bank lets you offer an officer a bribe. If accepted, you keep your bag contents and the officer receives payment.
Money
Earning money
Sell loot, trade cargo, produce goods at your base, or work as police. Settlement owners and clans controlling territory also collect taxes.
Money
Banking and laundering
Open an account at Looty Bay Bank as a civilian. Launder cash at your base’s Laundering Desk; it takes time and protects funds from theft until the next wipe. Withdraw at any ATM.
Money
Money safety
Cash can be stolen or confiscated; money in the bank is protected from theft until the next wipe.
Vehicles
Renting a car
Without an active vehicle, rent a car for free at the nearest Parking Terminal.
Vehicles
Owning and upgrading a car
Buy a plot with a house or garage to purchase a vehicle and keep its key in your key locker. Install performance modules under the hood, in the trunk or on the underbody, depending on the modification.
Vehicles
Getting a helicopter
Buying a helicopter requires a base in the central district. A helicopter can also be found in loot.
Vehicles
Opening locked trunks
Buy a lockpick on the Black Market to open other players’ vehicle trunks, including police cars.
Districts, settlements and base
Renting a base plot
A base requires a settlement with an owner. Pay at the sign beside a vacant plot. District levels 2 and 3 require special documents from the Black Market.
Districts, settlements and base
Settlement income
Buy a settlement with rentable plots to earn a share of tenants’ spending and laundering. Collect your share in person.
Districts, settlements and base
Base defense
Fuses in the Security System increase the time and resources attackers need to hack it. Defense modules alert allies during an attack.
Districts, settlements and base
Raiding a base
Use a decoder on another player’s Security System for temporary access. The owner can repair the system and lock you out.
Districts, settlements and base
Unlocking goods
Open Shipments with H or the side menu in the desert, Lenny’s Motel or Looty Bay. Specific items can require a base in a settlement of a certain level or accumulated jail time.
Updates and suggestions
Will the game receive updates?
Kefir expects regular updates and publishes announcements in the game’s official communities.
Updates and suggestions
How can I share ideas or feedback?
Post your suggestion in the appropriate thread of a Kefir-listed official community.
In-game purchases
Do purchases affect gameplay?
Kefir says B-Coins buy cosmetics only and do not change stats, balance, or progression.
In-game purchases
Missing purchase
Restart the game and check in-game mail. If it is still missing, contact Kefir support with your receipt.
In-game purchases
Where is my Steam receipt?
In Steam purchase history, select the transaction and choose to view or print its receipt. A copy is also emailed.
Account
I lost my progress
Check for a wipe and confirm the Steam account. For unexpected loss, give support your UID, player name, and approximate time.
Account
Where is my UID?
Press Esc to find the UID on the right under your character name; the copy button puts it on the clipboard.
Account
Account personal data
For access, corrections or deletion of game personal data, email [email protected]. Data deletion is separate from resetting game progress.
Account
Community rules
Cheating, exploiting bugs for advantage, real-money trading, account sales, harassment, spam, and doxxing are prohibited; violations can lead to a ban.
Technical issues
System requirements
Both tiers require 64-bit Windows 10 or newer, DirectX 11, internet and 20 GB free. Minimum: i5-6600K/Ryzen 5 1600, 12 GB RAM, GTX 1050 Ti/RX 580/Arc A380. Recommended: i5-9600K/Ryzen 5 3600, 16 GB, RTX 2070/RX 5700 XT/Arc B570.
Technical issues
Game will not load or freezes
Check your connection, restart the game and Steam, and update the graphics driver. Verify files in Steam under Properties → Installed Files.
Technical issues
Error codes
E-0101/E-0110: check your connection and whether websites load.
Technical issues
How do I report bugs?
Contact Kefir support, describe what you were doing before the error, and attach a screenshot or video.
Technical issues
Game crashes
Close unused apps and restart your PC. If crashes continue, send support your PC specifications, a description, and the error text.
Technical issues
FPS drops when moving the mouse
If FPS falls to single digits when moving the mouse, lower its polling rate in its configuration app. If stuttering persists, update graphics drivers and BIOS and disable third-party overlays.
Technical issues
Friend is on another server
On the global map, select Prison and surrender to the feds. Inside the prison, switch to your friend’s server and resend the party invitation.
Technical issues
Easy Anti-Cheat
Easy Anti-Cheat combats cheating; Kefir says using cheats results in a permanent ban. For an EAC error, send support a screenshot and your UID.
Technical issues
Contact support
Contact ROB RUN support at [email protected].